City Utility Services

Hookup, Deposit Fees, & Disconnect
Anyone wishing to set up utility service must appear in person at City Hall during normal business hours with a valid photo ID.  This policy is set in place to protect our customers.

Service Fee $50.00
Deposit $350.00

Proof of Tenancy must be provided at time of application before any service will be connected.  A copy of the lease/rental agreement may be provided as proof of tenancy.

Property Owner:
Service Fee $50.00
Deposit $150.00

Proof of Ownership must be provided at time of application before any service will be connected.  Copy of deed or settlement statement may be provided as proof of ownership.  Deposit may be waived if the owner can provide a valid letter of credit from a previous utility provider reflecting the most recent 12-month favorable payment history.  

To request disconnection of utilities, please complete the Utility Disconnect Request and provide to City Hall.  All deposits will remain on the account until the account is closed.  Once the final billing cycle has occurred and the account has been paid in full, any deposit funds that remain will be refunded to the account holder following the final billing cycle.

Payment Options
In person - cash, check, money order, or credit and debit cards
Mail service - check or money order; mailed to P.O. BOX 190, Willow Springs, MO 65793
By telephone - credit or debit card
Direct pay - ACH service on the 10th of each month (Automatic Withdrawal)
Drop box - preferably check or money order; located in front of City Hall
Pay Online - Click Here

** There is a card processing fee of $2.00 or 2.55%, whichever is greater, when using a card in person, over the phone, or online.

Billing Cycles 
The City of Willow Springs offers utility billing either by paper mail or by email.  Bills are generated on the last business day of each month and are due by the 10th.  If the 10th lands on a weekend, customers will be given the following business day to make utility payments.  A late fee of 10% of your total bill will be added after the 10th of each month. Final notices are mailed on the 11th (or on the 2nd business day following the 10th if it falls on a weekend). Services will be disconnected 5 business days after the due date if payment is not received.

Reconnect Fees:     $50.00

All reconnections will be charged $50.00 regardless of time of day.  Service will not be reconnected until payment of reconnection fee is paid in full.  This fee will be due at the date of disconnect which is 5 business days after the due date.

Trash Collection 
Residential service is $14.75 per month. Non Residential is $16.75 per month. Pickup is once a week. Trash must be placed in the green carts provided by the contracted trash company and placed curbside the night prior to your trash collection day. Extra trash bags may also be placed next to the green cart, but they must be the designated green trash bags that may be purchased at City Hall for $4.00 each, or $100.00 for a roll of 25 bags. 

CALL BEFORE YOU DIG!! 1-800-DIG-RITE (344-7483) or dial 811.